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Hiya stunning folks. At present I’m bringing you a candid (and cheeky!) story about two very completely different two panty procuring experiences: Bloomers and Underoutfit. Since my final set of surgical procedures, I’ve placed on some weight and my physique has modified form. Nothing mistaken with that, however my juicy, luscious booty now has a thoughts of its personal and retains making an attempt to devour my underwear.
And pay attention, I really like a great insurgent second, however going commando throughout a exercise? Not for me.
So I went on a mission. I needed to search out cozy, boyshort panties that really keep in place—and ended up testing Bloomers and Underoufit. Spoiler: I made just a few errors I don’t need you to repeat.
Mistake #1: I Didn’t Learn the Positive Print
In my pleasure to strive one thing new, I utterly skipped checking the return and alternate insurance policies for Bloomers and Underoutfit, a rookie transfer. Bloomers, specifically, has a coverage that made me want I’d been extra cautious. Should you’re contemplating procuring with them, do your self a favor: learn the return guidelines first. Usually I’m meticulous about these things, however life has been chaos recently and I let it slide. Lesson discovered.
Mistake #2: I Didn’t Seek the advice of the Lingerie Oracle
Why I didn’t verify The Lingerie Addict’s web site first to see her critiques on Bloomers and Underoutfit, I’ll by no means know. She’s principally lingerie royalty. If anybody may’ve steered me towards the precise match, it’s Cora. Subsequent time, I’ll be consulting her knowledge earlier than hitting “add to cart.”
Bloomers Panties Expertise Assessment
I first found Bloomers, an intimates model that prides itself on inclusivity, whereas looking for underwear that really works with, not in opposition to, my physique. What made me hit purchase wasn’t simply the gorgeous packaging or dimension vary; it was this line from their web site:
“The very fact is that over the course of your life, your hormones undergo completely different phases. These phases not solely form your reproductive well being, but in addition your physique form and the way you view your sexuality.”
That assertion stopped me in my tracks. Lastly, a model that will get it. Our our bodies shift via perimenopause, menopause, post-surgery, postpartum, and people adjustments need to be met with consolation, not compromise.
On prime of that, I beloved studying that Bloomers offers again by donating underwear to ladies in want via The Underwear Mission. That form of mission-driven method issues to me.
Bloomers Return Coverage
As I discussed earlier, I made the error of not studying the return coverage earlier than making my buy. Should you resolve to buy with Bloomers, please study from my expertise. I personally discover their return coverage unfriendly to clients. The requirement to postmark your return inside simply seven days feels unreasonably quick. Moreover, the 15% restocking payment utilized when returning 4 or extra gadgets comes throughout as unnecessarily punitive.
The above images are screenshots of Bloomers Refund and Change Coverage on their web site from Might 2025.
The Order
I positioned my order with Bloomers on Sunday, Might 4, and the model shipped rapidly. My package deal arrived by Might 8, 2025, which I appreciated.
Included with my order was a “free” black belt bag. I didn’t assume a lot of it, since when I need to put on a black belt bag, I all the time attain for my beloved Sourpuss Leda Pageant Studded Gothic Hip Bag. It’s a constructed to final hipbag that I’ve had for almost a decade and it continues to be my go-to.
I determined to check out a pair of the Bloomers Pantyloon Slip Shorts. Sadly, my delicate pores and skin did not agree with their lace. After solely a few hours of put on, I developed a rash between my thighs from the irritation.
To be honest, I don’t imagine this would occur to everybody. I know my pores and skin is significantly reactive, so I chalk this up to a private sensitivity. I don’t blame Bloomers for the rash. What I do take difficulty with is their return coverage, which I don’t really feel is significantly form to clients.
The Return
On Saturday Might 10, I contacted Bloomers to ask about returning the unopened gadgets. I heard again from the model on Monday Might 12, which is very affordable for a small firm.
In their response, they initially supplied a free alternate for their feather lace fashion as an alternative. I declined and clarified that I most well-liked a return. The consultant let me know that returns should be postmarked inside seven days of the return request, that means I wanted to ship my gadgets by Might 17. It felt unhealthy that as a result of I contacted them on a Saturday with the return request, it needed to be postmarked by Friday, after I didn’t even hear from the corporate till Monday. Except I misunderstood their customer support on this level, however it didn’t appear possible, particularly contemplating the comply with up emails.
One of the colours I ordered, Dragon Fruit, was mentioned to be restricted version and remaining sale. I was instructed that beneath regular circumstances it would not be eligible for return, however they would make a particular exception for me. I appreciated the gesture, although I was a bit confused since the colour was nonetheless listed on their web site with out any point out of being restricted version or remaining sale. That might have merely been a web site oversight. Nevertheless, after I went again to have a look at the positioning once more, there’s nothing to point within the product itemizing that Dragon Fruit is a restricted version shade, it simply says it’s cougar lace. How is a buyer speculated to know that’s restricted version when the web site doesn’t state it?
As a result of I hadn’t but notified them that I’d mailed the return, I acquired a follow-up e mail on Might 15 reminding me that I wanted to ship it out in order to obtain my refund.
Bloomers offers a pay as you go return label, however it comes at a price. They deduct $7 from your refund—so returns aren’t free. Bloomers did give an possibility of mailing the product again with out utilizing their label, so you possibly can probably pay lower than the $7 to ship it again.
The Third Mistake
I packed up the field with the Bloomers panties, believing I had included all the gadgets I bought alongside with every thing else they had despatched me.
On Might 16, I dropped the package deal off at the UPS retailer and emailed Bloomers to let them know it was on the approach. I additionally shared that I was upset the merchandise didn’t work out for me.
At that level, I assumed the return course of was full and that the subsequent message I’d obtain would be affirmation of my refund.
Free Bag Challenge
On Might 19, Bloomers emailed me to let me know I wanted to return the “free” black belt bag. I was genuinely confused. I had believed I’d despatched every thing again, together with the “free” laundry luggage and that belt bag. Sadly, I hadn’t realized I missed it.
Their message defined that my refund was on maintain till they acquired the belt bag. They supplied one other $7 transport label so I may ship it again. Alternatively, they mentioned I may be charged $13 for the “free” merchandise I by no means requested for, by no means needed, and had no possibility to exclude from my order in the first place.
To be clear, Bloomers was refusing to course of my refund for the panties except I returned this belt bag—an merchandise I didn’t order and had no management over receiving. It wasn’t doable to take away it from my cart, and I had merely forgotten to embrace it when returning every thing else.
I’m positive I’m not the solely particular person who would possibly overlook one thing like this, particularly when it’s an unsolicited reward. So, I printed the second $7 transport label, boxed up the belt bag, and despatched it again. I was undoubtedly pissed off to be paying transport twice in order to full a return that felt far extra difficult and irritating than it wanted to be.
Closing Ideas of Bloomers
Based mostly on my expertise, I can’t suggest procuring with Bloomers.
Whereas their merchandise are visually interesting and their messaging is inclusive, the actuality fell quick for me. The supplies did not agree with my delicate pores and skin, which I can perceive might not be the case for everybody. What’s more durable to overlook is the inflexible and customer-unfriendly return coverage.
Charging for return transport is one factor, however holding a refund hostage over a so-referred to as “free” merchandise I by no means requested for, and had no possibility to decline, left a unhealthy style. The back-and-forth, the additional transport prices, and the lack of flexibility made the course of irritating from begin to end.
At the time of writing, I nonetheless have not acquired my refund from Bloomers.
If you’re contemplating putting an order, I urge you to learn all the advantageous print and be ready for a return course of that places the burden squarely on the buyer.
Edit: As of Might 27, 2025, I’ve been notified to anticipate my refund no later than Might 30. Within the time it’s taken for Bloomers to refund me, I’ve been in a position to check out and return the Underoutfit model, in addition to check out and declare Spanx model the winner for me. Whereas I all the time want to prioritize that includes indie and boutique manufacturers, typically they don’t work.
Underoutfit Expertise Assessment
Underoutfit was based by the behind-the-scenes specialists who helped form designs for main manufacturers like Victoria’s Secret, Spanx, Nike, Maidenform, Triumph, and Lululemon. The corporate presents itself with a transparent mission:
“To design bras that really feel nearly as good as they appear, made with the information and precision that solely a long time of expertise can convey. No shortcuts, no compromises, and no middlemen telling us what ladies ought to need.”
I genuinely respect Underoutfit’s vogue pedigree and their dedication to creating snug, practical merchandise. Their boyshort design seemed precisely just like the form of underwear I’ve been looking for, one thing that really stays put and provides full protection. That mixture of considerate design and expertise is what satisfied me to present them a strive.
Underoutfit Return Coverage
The pictures under are of the Underoutfit return coverage as of Might 20, 2025 from their web site.
There’s an evening and day distinction to my eyes within the very shopper pleasant Underoutfit returns and refunds coverage.
The Order
I positioned my order for the Underoutfit Smoothing at Waist Boyshorts on Might 13, and the transport was impressively quick, as my package deal arrived simply three days later on Might 16.
That identical day, I acquired a welcome e mail from Underoutfit. One element that stood out to me is that they assign every buyer a devoted assist contact. Mine was Donna, who was accessible to reply any product questions or supply assist. That private contact actually made the expertise really feel extra considerate and human.
I ordered each a dimension small and a dimension medium since I was between sizes. Whereas the small technically match, the medium was noticeably extra snug. And the finest half? This fashion truly stays in place. No extra battling my booty making an attempt to eat my underwear. They’re snug, flattering, and do precisely what I want them to do. Or so I believed.
The Downside
Whereas I used to be initially impressed with the match and luxury of Underoutfit, I rapidly observed one thing vital was lacking. The underwear didn’t seem to have a 100% cotton gusset. I emailed Donna to ask for clarification, and she or he confirmed that the material was 65% nylon and 35% spandex, with a constant texture all through.
My coronary heart sank.
For me, a 100% cotton gusset is completely important. It performs a crucial position in sustaining good hygiene and helps cut back the chance of points similar to yeast infections. No matter how properly a pair of underwear matches, I can’t overlook this element.
I replied and defined that the dearth of a cotton gusset made the product unsuitable for me. The workforce responded with understanding and directed me to their returns portal. I accomplished the return course of with none issues.
Best Return Ever
Utilizing the Underoutfit returns portal was extremely easy. I simply entered my order quantity and zip code, answered just a few fast questions, and I used to be achieved.
To my shock, I acquired my refund the exact same day.
I additionally acquired an e mail from Underoutfit that mentioned:
“We’ve acquired your return request. You don’t have to return your merchandise(s) to get your alternate or refund. We encourage you to donate your evenly used product or give it to an individual in want. We’ll difficulty your refund, reward card, or alternate as soon as we now have processed your return.”
I used to be genuinely shocked, in one of the best ways.
After the continuing frustration with Bloomers, the expertise with Underoutfit was a breath of recent air. Their customer support was considerate, respectful, and environment friendly. I didn’t anticipate to be instructed to maintain or donate the gadgets, and I definitely didn’t anticipate such a quick refund. Most significantly, I felt revered as a buyer.
Whereas I used to be stunned to not must return the underwear, I used to be additionally relieved. They resolved the problem rapidly and with out making me bounce via hoops.
And simply to be clear, as a result of my order was beneath $85, they didn’t refund the transportation charge of $3.99. I had no issues with this transportation charge not being refunded as a result of: a. it was fairly affordable and b. the model made the method buyer pleasant.
Closing Ideas on Underoutfit
Though I select not to put on underwear with out a 100% cotton gusset, I wholeheartedly suggest Underoutfit primarily based on their excellent buyer service and hassle-free return course of. My expertise with the model was clean, respectful, and refreshingly customer-centered.
As a result of of that, I would completely contemplate buying different merchandise from Underoutfit in the future. A firm that treats its clients properly is all the time value preserving on your radar.
Bloomers and Underoutfit: A Buyer Service Actuality Test
After interacting with each Bloomers and Underoutfit through e mail, the distinction in buyer expertise may not have been extra stark.
With Bloomers, the communication felt strained. Whereas their tone was well mannered on the floor, there was an undercurrent of irritation every time I introduced up an difficulty. Their messages repeatedly emphasised that returns should be postmarked inside seven days or no refund would be issued. That language, although possible supposed to make clear coverage, got here throughout as inflexible and vaguely threatening. It felt much less like buyer care and extra like buyer containment.
In sharp distinction, Underoutfit made me really feel heard from the begin. I was assigned a actual particular person to assist with questions, and each e mail I acquired felt heat, skilled, and solution-targeted. When I introduced up my considerations about the gusset, they responded with empathy and supplied a return possibility with out fuss. I was stunned and impressed when they processed my refund the identical day—with out requiring the product to be returned. That form of belief and customer-first perspective is uncommon, and it made a lasting optimistic impression.
Bloomers and Underoutfit actually gave me an evening and day expertise with their customer support. I vastly want one to the opposite primarily based on my private experiences.
Different Underwear Woes
For 2 years I had nothing however optimistic experiences with Feelingirl, however my luck ran out not too long ago after I ordered extra of their no underwire seamless on a regular basis bras. My order from April 30 arrived Might 5 and was lacking one merchandise. I allow them to know instantly. It’s now Might 20 and I’m nonetheless lacking the bra. The way it takes them virtually a month to right an issue, I don’t know. Most of my orders of their merchandise have been through Amazon, however I attempted ordering instantly from them and had this difficulty. I’ll follow Amazon sooner or later or possibly discover a completely different model.
What’s Subsequent: Spanx
The subsequent pair of panties I determined to strive in my search for the excellent match is the SPANX SPANXshape ExtraOrdinary Boyshort. Whereas the product itemizing on their web site does not point out a 100% cotton gusset, I reached out to their buyer service workforce prior to buy for clarification, in addition to hung out studying their returns coverage. Spanx confirmed that this fashion does, in truth, have a 100% cotton gusset.
I additionally prompt to Spanx to add this data to their product pages and FAQ part, since I initially searched each areas earlier than resorting to e mail. Their response was considerate and skilled:
“Your suggestion on itemizing this data extra clearly on each product pages and our FAQ is extremely priceless, and I’ll make positive it will get handed alongside for assessment.“
Visually, the Spanx SPANXshape ExtraOrdinary Boyshort appears very comparable to the Underoutfit design, however with the key distinction of together with the gusset I require. If the match lives up to my expectations, these may be the reply to my ongoing panty wrestle.
Fingers crossed that Spanx solves my points that Bloomers and Underoutfit have been unable to.
Edit: Spanx is a winner for my booty! I’m pleased that Spanx is having a sale proper now as a result of I purchased some boyshorts for $11.20 USD a pair with their sale code STOCKUP30.
Bloomers and Underoutfit: Closing Verdict
Bloomers and Underoutfit are two of the latest intimates manufacturers that I’ve bought from that I discovered by myself, relatively than asking a pal for a suggestion.
If you are wanting for full-protection, stay-put underwear and do not want a 100% cotton gusset, Underoutfit is completely value making an attempt. Their boyshort design didn’t bunch or get swallowed by my booty—and the buyer service was distinctive.
On the different hand, whereas Bloomers markets itself as body-optimistic and inclusive, my expertise did not replicate that mission. Between the irritating lace, the complicated return coverage, and the insistence on sending again even a free merchandise, I walked away pissed off and upset.
Generally the greatest distinction between manufacturers is not simply the product, however how they deal with you when issues go mistaken. Underoutfit dealt with it with grace. Bloomers did not. Between the 2, Bloomers and Underoutfit, which have you ever tried? Which do you favor? Have you ever tried Spanx?
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